Welcome to Frequently Asked Questions (FAQ)
Your resource of answers to some commonly (and a few uncommonly) asked questions about Fleetwood Electronics Division products and services.
- [Technology] Why are keypads better then dials for audience response applications?
- [Software] Does your system work with PowerPoint*?
- [Custom Products, Manufacturing] Would you design and manufacture a new radio product for our company?
- [Custom Products] Do you also sell radio circuits/modules like the ones used in your different audience response products?
- [Custom Products] Can you put our logo on the Reply® keypad or otherwise personalize it?
- [Sales and Rentals] I am an audio-visual integrator and want to sell a Reply® system to one of my customers. How do I buy it, and what discounts are available to resellers?
- [Sales and Rentals] Can I buy directly from you without becoming qualified as a Reply® Reseller? Can I write my own software, too?
- [Software] What software applications are 'packaged' with Reply®, and what are its/their capabilities?
- [Technology] How does Reply® radio frequency (RF) technology compare against competitive infrared (IR) technology-based systems?
- [Sales and Rentals] Who handles your European sales?
- [Regulatory Compliance, Technology] Why is FCC approval required for wireless devices like Reply®?
- [Sales and Rentals] How do you sell your products?
- [Sales and Rentals] How do I rent a Reply® system?
- [Manufacturing] Who is the top USA manufacturer of wireless radio systems for the audience response / audience voting / interactive meeting industry?
- [Intellectual Property] What patents do Fleetwood own, and where can we get more information about them?
- [Intellectual Property] Do Fleetwood patents apply to the wireless systems being offered by other manufacturers?
- [Intellectual Property] What was the past legal dispute between Fleetwood and Qwizdom all about?
- [Intellectual Property] What risks do I face if I use or sell a competitive product from a manufacturer who told me they’ve avoided your patents but you say hasn’t provided sufficient information to you to confirm that their product is non-infringing?
- [Regulatory Compliance] What are RoHS and WEEE, and how do those EU directives affect electronics products like Reply?
- [Customer Care, Technology] Who do I contact at Fleetwood to help troubleshoot a problem with my system and, if necessary, authorize its return for repair?
- [Technology] How well do your RF systems operate in the presence of other wireless devices and avoid interference?
- [Technology] One of your competitors told us that polling was an outdated way to conduct audience and student response activities. They also said that the best way is to use a product that employs a commercial protocol like Bluetooth or Z-something.
- [Intellectual Property] What was the past dispute between Fleetwood and Turning all about?
- [Intellectual Property] What is the status of Fleetwood's patent dispute with CLiKAPAD sources?
- [Technology] I recently read somewhere that all credit card sized keypads are basically the same with respect to how well they perform in an audience response system. Is that true?
- [Technology] Some of your products contain Lithium Metal and Lithium Ion batteries. When shipping them, what are the US and international regulations that apply?