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Welcome to Frequently Asked Questions (FAQ)

Your resource of answers to some commonly (and a few uncommonly) asked questions about Fleetwood Electronics Division products and services.

  1. [Technology] Why are keypads better then dials for audience response applications?
  2. [Software] Does your system work with PowerPoint*?
  3. [Custom Products, Manufacturing] Would you design and manufacture a new radio product for our company?
  4. [Custom Products] Do you also sell radio circuits/modules like the ones used in your different audience response products?
  5. [Custom Products] Can you put our logo on the Reply® keypad or otherwise personalize it?
  6. [Sales and Rentals] I am an audio-visual integrator and want to sell a Reply® system to one of my customers. How do I buy it, and what discounts are available to resellers?
  7. [Sales and Rentals] Can I buy directly from you without becoming qualified as a Reply® Reseller? Can I write my own software, too?
  8. [Software] What software applications are 'packaged' with Reply®, and what are its/their capabilities?
  9. [Technology] How does Reply® radio frequency (RF) technology compare against competitive infrared (IR) technology-based systems?
  10. [Sales and Rentals] Who handles your European sales?
  11. [Regulatory Compliance, Technology] Why is FCC approval required for wireless devices like Reply®?
  12. [Sales and Rentals] How do you sell your products?
  13. [Sales and Rentals] How do I rent a Reply® system?
  14. [Manufacturing] Who is the top USA manufacturer of wireless radio systems for the audience response / audience voting / interactive meeting industry?
  15. [Intellectual Property] What patents do Fleetwood own, and where can we get more information about them?
  16. [Intellectual Property] Do Fleetwood patents apply to the wireless systems being offered by other manufacturers?
  17. [Intellectual Property] What was the past legal dispute between Fleetwood and Qwizdom all about?
  18. [Intellectual Property] What risks do I face if I use or sell a competitive product from a manufacturer who told me they’ve avoided your patents but you say hasn’t provided sufficient information to you to confirm that their product is non-infringing?
  19. [Regulatory Compliance] What are RoHS and WEEE, and how do those EU directives affect electronics products like Reply?
  20. [Customer Care, Technology] Who do I contact at Fleetwood to help troubleshoot a problem with my system and, if necessary, authorize its return for repair?
  21. [Technology] How well do your RF systems operate in the presence of other wireless devices and avoid interference?
  22. [Technology] One of your competitors told us that polling was an outdated way to conduct audience and student response activities. They also said that the best way is to use a product that employs a commercial protocol like Bluetooth or Z-something.
  23. [Intellectual Property] What was the past dispute between Fleetwood and Turning all about?
  24. [Intellectual Property] What is the status of Fleetwood's patent dispute with CLiKAPAD sources?
  25. [Technology] I recently read somewhere that all credit card sized keypads are basically the same with respect to how well they perform in an audience response system. Is that true?
  26. [Technology] Some of your products contain Lithium Metal and Lithium Ion batteries. When shipping them, what are the US and international regulations that apply?


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